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Team Leader - Despatch

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Date: 28-Apr-2022

Location: Erith, GB

Company: Hovis

Welcome to Hovis. We are the proud guardians of over 130 years of baking experience that make up our iconic and much-loved brand. We produce bread and bakery products created with Hovis goodness at the heart of each. We deliver around 1.3million loaves, every day of the week throughout the UK and Ireland, where we also make Mothers Pride and Ormo products.


We are 2,800 people working within 8 bakeries, 1 flour mill, and 2 regional distribution centres across the UK. Our success is a result of the hard work of our people;  they are experts in their field whether it’s baking, manufacturing, logistics, engineering, or the many departments within the central functions team based in our head office in High Wycombe. We are a values-led business and expect our colleagues to live, breathe, and embed Quality, Accountability, and Trust into their ways of working.


A fantastic opportunity has arisen for an experienced Team Leader (Despatch) to join the team, to enable Hovis to deliver on its vision of being the best quality brand in bakery.


Working with the Despatch and wider Supply Chain team, some of the key accountabilities include;

  • To run the despatch operation at Erith during the night shift. The Team Leader is to allocate tasks to the operatives, oversee and assess the result; they are to manage the loading and despatch of products to all sites to ensure that all products arrive within the terms of the SLA and to communicate any failure to comply at the earliest opportunity.
  • They are to oversee the drivers on site and ensure that all operatives and drivers follow all relevant health and safety, driving regulations and site rules at all times.
  • They are to report directly to supply chain manager.
  • To manage and lead a team of 6 operatives and up to 40 visiting drivers daily. You will be responsible for supervising, managing and motivating team members on a daily basis, be proactive to ensure smooth team operations and effective collaboration.
  • Ultimately you should lead your team by setting a good example and engage with the team to achieve goals.


Health and Safety

  • To ensure that all relevant health and safety regulations are followed by all persons in the department.
  • To complete a daily walk round safety check at the start of every shift and ensure that any issues are communicated the H&S manager and supply chain manager.
  • To ensure that all operatives working are trained to us the equipment.
  • To attend TOPS tours when requested by the FLM and identify all risks and near misses as they are made aware.
  • To assist the FLM in any investigations into accidents and incidents that occurs whilst they are on shift.
  • To complete random checks on MHE pre shift check sheets
  • To complete safety observations regularly and report results.



  • Carry out random checks on christening accuracy and provide training for relevant operative.
  • Inspect labels and barcodes on M&S orders to ensure that the product will meet the customer’s specifications.



  • Ensure that all stakeholders are kept in constant communication by face to face meetings, conference calls and phone calls and by email all in a clear and professional manner.
  • Establish and maintain effective working relationships with co-workers, supervisors and external sites.
  • Communicate and provide information by relevant methods internally and externally to assist and enable organisational operations and effective service to connecting groups.
  • Liaise with all Production, Logistic sites and central planning to ensure that all loads including ad-hocs are moved with the minimum of cost. Whilst ensuring that product is shipped within SLA’s, we have to ensure that every customer is supplied on time with great quality product.



  • Manage, organise and update relevant data using database applications. Including frequent updates to the tam, rag update, basket files, trailer census and track and trace demand tables.
  • Competent with track & trace, put to light, dock manger and excel.



  • To attend and contribute to any and all training as supplied by the company.
  • Demonstrate a willingness to improve their skills through personal development, training and coaching.
  • To build a strong and competent team, show leadership and demonstrate guidance.


The ideal candidate will be one that is passionate not only about the work they do but the brand they work for, takes ownership of what they do, and is able to influence multiple stakeholders in the right way. They will also be able to focus individuals on specific tasks and behaviours, by bringing a positive, encouraging and consistent behaviour and are able to create a compelling story for the future as well as role model the Hovis Leadership Standards.


Why work for us and our benefits:

This is a standard section detailing the company benefits

At Hovis, we understand the importance of looking after our colleagues, so we provide a variety of benefits in addition to their salaries. The benefits we provide at Hovis are as varied as the people who receive them but they are offered with the intention of creating value to them personally over and above their salaries

  • There are a range of colleague benefits available, which individuals can select based on their needs.
  • Our benefits scheme is called Hovis Choice, which offers a variety of savings and cashback offers on day to day living and much more including eyecare vouchers, and a healthcare scheme to suit everyone.  It also includes our Cycle to Work scheme where you can obtain a brand new bike at a significant saving
  • We offer enhanced annual leave and maternity/paternity leave, and flexibility where possible in order to create a healthy work-life balance
  • We celebrate loyalty with our generous long service and colleague recognition schemes
  • We offer three levels of pensions


Hovis values diversity and is committed to promoting equal opportunities in the workplace.Every job applicant, employee or worker will be treated fairly and equally with dignity and respect regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, social class, nationality, ethnic or national origin, religious belief, union membership, political opinion, sex, sexual orientation or any other
protected characteristic.