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Accounts Payable Associate

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Date: 16-Oct-2021

Location: High Wycombe, GB

Company: Hovis

Welcome to Hovis. We are the proud guardians of over 130 years of baking experience that make up our iconic and much-loved brand. We produce bread and bakery products created with Hovis goodness at the heart of each. We deliver around 1.3million loaves, every day of the week throughout the UK and Ireland, where we also make Mothers Pride and Ormo products. 


We are 2,800 people working within 8 bakeries, 1 flour mill, and 2 regional distribution centres across the UK. Our success is a result of the hard work of our people;  they are experts in their field whether it’s baking, manufacturing, logistics, engineering, or the many departments within the central functions team based in our head office in High Wycombe. We are a values-led business and expect our colleagues to live, breathe, and embed Quality, Accountability, and Trust into their ways of working.

A great opportunity has arisen at Hovis we're looking for an AP Associate at our Head Office in High Wycombe.


This job is responsible for carrying out effective and efficient transactional activities such as invoice processing and query resolution  within an area of responsibility to deliver a professional end to end service to customers.



Transactional Processing

  • Deliver to KPI’s and SLA’s
  • Process high volume of invoices / credit notes accurately and on time
  • Work through exceptions taking all necessary actions to resolve them
  • Organise workflow to meet customer/financial time scales
  • Maintain accurate records and history
  • Perform statement  reconciliations as required


Customer Service

  • Be the first point of contact for query resolution
  • Deal with customers (suppliers or business users by telephone, face to face and via email)
  • Prompt response to enquiries
  • Handle and resolve to queries and complaints
  • Refer any unrelated/unresolved to right resource in a timely manner
  • Communicate and co-ordinate with internal and / or external customers
  • Build strong relationships
  • Knowledge of customer service practice and principles
  • Support and share knowledge with colleagues
  • Provide general operational support within the team to enhance financial controls


Technical Competence

  • To ensure all accounting standards are met
  • Ensure system functionality is fully utilized
  • Adhere to Data Protection regulations and practices
  • Knowledge of different ERP systems


Control and Compliance

  • Operate within legislative/statutory regulations
  • Operate within the business controls framework, following relevant process documents
  • Encourage compliance with internal and external customers to support process improvement.
  • Work with business areas to improve data quality and suggest process improvements
  • Provide feedback on the efficiency of customer service processes
  • Implement and follow through any changes to agreed standards and time scales.
  • Proactively seek and where relevant present process improvements
  • To ensure compliance with Health & Safety Standards




  • Knowledge of P2P process
  • Graduate / professional qualifications or similar (desirable)
  • FMCG experience (desirable)
  • Good excel skills.
  • SAP
  • Aurora (S21)
  • Previous Shared Service Centre experience (desirable)
  • Excellent written and  verbal communication skills
  • Work experience on a similar role


Location:  Based in High Wycombe

Type of role: Full Time, Permanent

Reporting to: Accounts Payable Supervisor

Closing Date:   31st October 2021

Applicants must have the right to work in the UK

Why work for us and our benefits:

At Hovis, we understand the importance of looking after our colleagues, so we provide a variety of benefits in addition to their salaries. The benefits we provide at Hovis are as varied as the people who receive them but they are offered with the intention of creating value to them personally over and above their salaries

  • There is a range of colleague benefits available, which individuals can select based on their needs.

  • Our benefits scheme is called Hovis Choice, which offers a variety of savings and cashback offers on day to day living and much more including eyecare vouchers, and a healthcare scheme to suit everyone.  It also includes our Cycle to Work scheme where you can obtain a brand new bike at a significant saving

  • We offer competitive annual leave entitlement and flexibility where possible in order to create a healthy work-life balance

  • We celebrate loyalty with our generous long service and colleague recognition schemes

  • We offer three levels of pensions

Hovis values diversity and is committed to promoting equal opportunities in the workplace. Every job applicant, employee or worker will be treated fairly and equally with dignity and respect regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, social class, nationality, ethnic or national origin, religious belief, union membership, political opinion, sex, sexual orientation or any other protected characteristic.