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Head of Technical Customer Support and NPD

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Date: 27-Nov-2021

Location: High Wycombe, GB

Company: Hovis

Welcome to Hovis. We are the proud guardians of over 130 years of baking experience that make up our iconic and much-loved brand. We produce bread and bakery products created with Hovis goodness at the heart of each. We deliver around 1.3million loaves, every day of the week throughout the UK and Ireland, where we also make Mothers Pride and Ormo products. 


We are 2,800 people working within 8 bakeries, 1 flour mill, and 2 regional distribution centres across the UK. Our success is a result of the hard work of our people;  they are experts in their field whether it’s baking, manufacturing, logistics, engineering, or the many departments within the central functions team based in our head office in High Wycombe. We are a values-led business and expect our colleagues to live, breathe, and embed Quality, Accountability, and Trust into their ways of working.


To lead the provision of product and process solutions in support of our New Product Development plans and to align our technical support to enable delivery and supply of retail own label products.



  • Lead the New Product Development team across product and packaging  to ensure that recipe, process and finished product ideas deliver the commercial brief.

  • Lead the retail technical account team, developing the capability of team members and coordinating a structured technical strategy across the major retail accounts

  • Technical lead for the M&S O/L account

  • Manage the technical interface between key retail customers and the Hovis business, including overseeing NPD launches and ensuring all manufactured products are legally compliant and meet the retailer requirements with appropriate manufacturing and distribution controls in place.

  • Champion and drive the manufacturing standards required of the retailer across the Hovis business



  • Experience of managing the NPD process from concept to factory launch 

  • Experience of managing technical relationships with retailers in the food category

    Food manufacturing experience, Min 5 years

  • HACCP and Food Safety Level 3 qualifications, within last 10 years

  • Strong project management skills

  • Strong communication skills (both verbal and writing)

  • Experience of managing and developing a team

  • Ability to guide and coach junior member of site and central technical teams

  • Self-starter and ability to operate with minimal supervision

  • Strong ability to develop and  build relationships with internal and external stakeholders



  • Bakery and Milling manufacturing technical knowledge

  • Experience of customer management within the bakery sector

  • Project management qualification

  • Working knowledge of packaging development 

  • Understanding of retailer online portals and systems


At Hovis, we understand the importance of looking after our colleagues, so we provide a variety of benefits in addition to their salaries. The benefits we provide at Hovis are as varied as the people who receive them but they are offered with the intention of creating value to them personally over and above their salaries

  • There are a range of colleague benefits available, which individuals can select based on their needs.
  • Our benefits scheme is called Hovis Choice, which offers a variety of savings and cashback offers on day to day living and much more including eyecare vouchers, and a healthcare scheme to suit everyone.  It also includes our Cycle to Work scheme where you can obtain a brand new bike at a significant saving
  • We offer enhanced annual leave and maternity/paternity leave, and flexibility where possible in order to create a healthy work-life balance
  • We celebrate loyalty with our generous long service and colleague recognition schemes
  • We offer three levels of pensions


Hovis values diversity and is committed to promoting equal opportunities in the workplace. Every job applicant, employee or worker will be treated fairly and equally with dignity and respect regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, social class, nationality, ethnic or national origin, religious belief, union membership, political opinion, sex, sexual orientation or any other protected characteristic.